HealthFriday, November 13
Baystate says Mercy patient problems are easing after the Nov. 1 takeover
The Springfield Morning News team
If you're a Mercy patient who hit snags, Baystate Health says they're fading. Baystate took over Mercy Medical Center on Nov. 1 and switched on a new Oracle Health records system the same weekend. Patients reported being unable to schedule appointments, then better access this week. Dr. Seth Gemme, Baystate's chief physician executive, said the problems are becoming less common. They were "a bigger issue when we went live," he said.
Baystate's Mercy takeover and records switch began Nov. 1
- Nov. 1Baystate takes over Mercy Medical Center and starts its Oracle Health system.
- Nov. 2Baystate holds a ceremony for the Mercy takeover.
- Nov. 10Baystate says in a statement that the new system is improving every day.
- Nov. 12Gemme says patient problems are becoming less common.
Sources: Western Mass News, MassLive.com
In its written statement Tuesday, Baystate acknowledged "a longer registration process and extended wait times." It said it has added staffers, including people from Oracle. Gemme said Baystate kept many Mercy providers.
About a dozenMercy physicians and advanced practice providers who chose not to join Baystate
Gemme said Baystate retained many of the Mercy providers.
Source: Western Mass News
- Hotline: 800-243-8483
- New portal: Baystate patients moved to it Nov. 1; register for it
- Older Mercy results: still in the former Epic portal
- No doctor? Call a Baystate practice, ask for the next available appointment
- More help: baystatehealth.org/mybaystatehealth
Sources: Western Mass News, MassLive.com