Health CareSunday, November 8
Baystate's new records system and Mercy takeover leave some patients waiting
The Springfield Morning News team
If you're a Baystate patient, bring some patience. Baystate Health launched a new Oracle Health electronic record system Nov. 1, the same day it took over the former Mercy Medical Center from Trinity Health New England. Patients have reported trouble scheduling appointments, reaching the patient portal and getting through on the phones.
Baystate's Mercy takeover and records launch landed on the same day
- AprilBaystate's takeover of Mercy is officially announced.
- JuneBaystate announces plans to speed up Oracle Health adoption across its network.
- Nov. 1New records system launches and Mercy joins Baystate.
- Nov. 2Baystate celebrates the takeover at the renamed Baystate Mercy Hospital.
- Nov. 6Baystate says it knows of no patient safety events from the rollout.
Sources: Western Mass News, masslive
Longmeadow's Monique Albano told Western Mass News she waited almost 11 hours in the emergency room at Baystate Mercy on Monday without seeing a doctor. Baystate said it is "at times experiencing some longer registration and wait times" and, as of Friday evening, was not aware of any patient safety events from the rollout.
- Mercy cancellation messages: appointments stand, no need to reschedule
- Patient portal: Baystate is inviting patients to enroll in waves
- Mercy ER visits: 45,000 a year now, 80,000 once
The state House's supplemental budget has $10 million for building and IT needs at Baystate Mercy. Sen. Adam Gomez, D-Springfield, said the Senate wants $17.5 million; Baystate officials put the need at $120 million.
Baystate puts Mercy's building and IT need at $120 million
Source: masslive
View as table
| Value | |
|---|---|
| House budget | $10 million |
| Senate's hoped-for amount | $17.5 million |
| Baystate's estimate of need | $120 million |
Sources: Western Mass News, masslive